"机器人功能可参见Michelin的demo视频: https://laibot.cn/demo/y2mate-Commerce-tire-website-bot.mp4 该视频展示了chatbot的常见功能, 1) Common tasks and questions 2) Guided product selection 3) Collect customer feedback 4) Make product recommendations 5 ) Answer questions about products based on content in relational database 6) Answer questions about services based on content on a web site."